FAQ

Frequently Asked Questions

On this page, you’ll find frequently asked questions and answers about the Growin service. If you don’t see a question you’re looking for, please reach out to us through our contact form.
Q. Until when can I continue using Growin?

A. You can use it until 23:59 on September 30, 2026, which is the service end date. Starting from 0:00 on October 1, 2026, you will no longer be able to log in to the app and will not be able to use Growin.

Q. Will I be able to view my own posts after the service ends?

A. No. After the service ends, you will no longer be able to log in to the app, and you will lose access to all data on Growin, including posted records, photos, and AI-generated reflections. If you wish to export your post and photo data, please complete the process by 23:59 on September 30, 2026.

Please check the guide on this page for how to export your data.

Q. What data can be exported?

A. You can export your post content and photo data. Photos will be output in URL format. Since photo URLs will no longer be accessible after the service ends, please save your photos by September 30, 2026.

If you'd like to save your photos, please check the instructions here. Please note that video data is not eligible for export.

The main fields are as follows:

Field Content
date Date (practice date)
notes Post text
mood Mood
evaluation Performance
tags Post category
durationSeconds Activity duration
url Photo URL
Q. What will happen to my account and personal information?

A. After the service ends, your account information and personal information will be deleted in accordance with our Privacy Policy, except for information that must be retained under applicable laws and regulations.

Q. How can I contact you?

A. If you have any questions regarding the end of the Growin service, please contact us via the inquiry form below.

https://growin-support.zendesk.com/hc/ja/requests/new

The inquiry contact point will be available until October 31, 2026. From November 1, 2026 onward, we will no longer be able to respond to inquiries.