FAQ

Frequently Asked Questions

On this page, you’ll find frequently asked questions and answers about the Growin service. If you don’t see a question you’re looking for, please reach out to us through our contact form.

Who is Growin for?

Growin is mainly for active athletes who are aiming to improve and grow beyond their current level.
Growin is not available to individuals under the age of 13.

What is required to use Growin?

You can use Growin if you have a device operating with iOS, iPadOS, or Android.

Does it cost money to use Growin?

Currently, all features are available for free. In the future, some features may require a paid subscription.

Can I use Growin anonymously?

You can use a nickname or any other name.

Can I continue using Growin if I change devices?

To continue using Growin on a new device, simply install the app and log in with your email address and password.

What should I do if I forget my password?

Please visit the following contact page and request a password reset using the email address you registered with when creating your Growin account:
‍https://getgrowin.app/contact

Can I prevent others from seeing my posts?

It is possible to keep your posts private.

Is it possible to make posts visible only to team members?

It is not possible to make posts visible only to specific individuals.At this time, you can choose to make posts either public (viewable by all Growin users) or private (viewable only by yourself).We will consider adding more features based on user feedback in the future.

How can I choose reactions other than the "👍" (like) button?

By long-pressing the "👍" button, you can see other reaction options. You can also tap the "+" button on the right to choose from a wider selection of reactions.

What should I do if my sport is not listed in the profile selection?

Please contact us through the inquiry page with a request to add your sport (e.g., "Please add ○○ to the list of sports"). We will inform you once the sport has been added.

How can I share my account with a friend?

To share your account with a friend, tap the share icon at the top right of your My Page and share it via LINE or other messaging tools.

What should I do if I didn’t receive the verification code when creating an account?

The verification email may have been filtered into your spam or junk folder. Please check there first. If you still do not receive the verification code, please try using a different email (e.g., Gmail) and try signing up again.

For questions, please reach out to us through our contact form here